Rogers first in Canada to offer customer care through Facebook

TORONTO – Rogers customers no longer need to wait on hold to change their plan or ask a question now that the Toronto-based telecom is offering customer service via Facebook Messenger.By messaging Rogers on Messenger from their mobile or desktop, customers may create a continuous chat where they can respond at their convenience and keep track of the conversation, just like they would with their friends. The service is available on all consumer products between 7:00 AM and midnight daily starting immediately.The idea was born out of a meeting between Rogers president and CEO Guy Laurence and Facebook COO Sheryl...