Rogers feels Covid-19 impact, withdraws guidance, moves to 100% self-install and 7,000 call centre staff home

TORONTO — Rogers Communications today was the first Canadian telecom company to release quarterly results which at least partly reflect the effects of the coronavirus pandemic and lockdown, which of course has taken a toll. However, the company used the release of its results, as well as the conference call with financial analysts, its long-planned (and of course, virtual), annual general meeting, as well as an open letter to customers and shareholders to remind everyone that meeting the usual financial metrics are taking a back seat to what the company and industry are doing to help Canadians through the Covid-19...