Cable / Telecom News

Rogers extends supports for customers



TORONTO – Rogers Communications announced today it is extending the removal of internet data caps, Canada-wide long distance, free access to content and flexible payment options until June 30th, in response to the Covid-19 health crisis.

Calling the program ForwardTogether, these measures will support Canadians and keep them connected – while ensuring the health and well-being of its customers and employees.

“As this public health situation continues to evolve, we’re focused on keeping our customers connected to what matters most to them,” said Joe Natale, president and CEO. “Whether that’s staying in touch with loved ones, being connected for digital learning, working from home in new ways or staying informed and entertained, we are here to help,” he added.

The company measures being extended until June 30th include:

  • Waiving Canadian long-distance voice calling fees for wireless, home phone, and small businesses for Rogers, Fido and chatr customers.
  • Removing data usage caps for Rogers and Fido customers on limited home internet plans so they can connect without worrying about internet overage charges.
  • Ensuring that no Rogers and Fido services are suspended or disconnected for any customer experiencing financial difficulties, as well as offering more flexible payment options for customers facing financial uncertainty due to Covid-19.
  • Offering TV customers free access to a rotating selection of channels with new and existing content including: Tubi TV: a new, permanent ad-supported app on Ignite TV with thousands of free movies and TV shows; kids channels like Disney, Disney Jr., Disney XD, Family Channel, Family Jr., YTV, Treehouse, Teletoon and ABC Spark; movies from Hollywood Suite, Super Channel Fuse, Super Channel Heart & Home, Super Channel Vault; Rewind and Silver Screen Classics; lifestyle channels One: Get Fit, Love Nature, Investigation Discovery, Velocity, Lifetime, HGTV, Slice, BBC Earth and Smithsonian; entertainment channels including FX, FXX, A&E, TLC, CTV Comedy, OLN; and multicultural channels TV Asia and TLN

Through its commitment to waive Roam like Home, Fido Roam and pay-per-use roaming fees from March 16 to April 30 in more than 180 countries, Rogers says it has helped more than 150,000 Canadians stay connected at no additional cost while they made their way home.

The company has also adapted its Pro On-the-Go purchase and delivery service (available in the Greater Toronto Area and Greater Vancouver Area) because of Covid-19. Customers can purchase and activate a new phone within hours – with contactless delivery and remote set-up support from a Rogers Pro. Remote set-up support happens through a phone call or video chat. Please click here for that.

For more on what the company is doing during this crisis, please click here.