TORONTO – Rogers Communications is continuing to adjust its organizational structure under new CEO Joe Natale.
This week, chief customer officer Deepak Khandelwal announced he was leaving the company to join CIBC in August as group head, client connectivity and innovation and Dale Hooper, chief brand officer, is known to be leaving at the end of June. While Khandelwal was hired away from Google by former CEO Guy Laurence in 2014, Hooper has been with Rogers for six years.
Natale has said since he took over as CEO in April that he wants to improve the "end-to-end" Rogers customer experience and so the customer service and branding functions have been consolidated under Dirk Woessner, who is president, consumer. Terry Canning stays on as interim chief of Rogers business unit and Rick Brace remains Rogers Media’s president.
The company also made it known that chief technology officer Bob Berner will be retiring in September after more than 30 years at Rogers and the company is now searching for a replacement – and that it has promoted Lisa Durocher to chief digital officer. She is now responsible for the company’s digital strategy, design, planning and development for digital platforms across consumer and enterprise. She had previously been SVP digital after coming to Rogers in 2016 from American Express.
In response to the changes that have taken place since former CEO Guy Laurence's departure, which include several other executive departures (chief corporate affairs officer Jacob Glick, business unit president Nitin Kawale and chief strategy officer Frank Boulben), a Rogers spokesperson said: “We’re bringing our customer experience and consumer teams together so that we can improve our customers’ experience end-to-end. This is a key priority and area of focus.”
