Cable & Telecom

Rogers customers may Tweet for help

TORONTO - Rogers is offering self-service to its customers through Twitter's new business support features, allowing them to direct messaging Rogers or Fido from their phone, tablet or computer.Twitter's new business support features allows users to have a direct, secure, continuous chat with a live care team representative without having to follow the page. Customers may keep track of the conversation and respond at their convenience.  In addition to a simplified page and published service times, the profile also allows Rogers and Fido to pin the most timely, service-related tweets on their newsfeeds, allowing customers to quickly find the most...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.