TORONTO – Rogers said Monday that it is bringing Shaw’s foreign outsourced customer service jobs back to Canada.
The company said this involves “hundreds” of jobs, which will now be based in British Columbia, Alberta and Manitoba. It said it has already started the transition and expects to be completed by the third quarter this year.
The company said it made a commitment in 2020 to have a fully Canadian-based customer service team. That year, it transitioned 150 Rogers customer service jobs from overseas, completing its own repatriation.
“As a proud Canadian company, we’re committed to investing in Canada,” Tony Staffieri, president and CEO of Rogers, said in a press release. “Bringing these jobs to Canada means all of our customers will be served by a team with deep knowledge of our products and services and roots in the communities where they live and work.”
The company, which closed the purchase of Shaw earlier this month, said it is the only one of the major national telecoms to have this commitment and deliver on it.
Rogers’s chief financial officer Glenn Brandt said last month the company has been beefing up its customer service strategy ahead of the buy, including investing in more call centres and having more representatives in stores.
Rogers said Monday it plans to hire 1,000 customer service representatives across the country.
