VANCOUVER — Roam Mobility, a Vancouver-based provider of prepaid U.S. travel SIM cards that eliminate roaming fees for Canadian customers travelling south of the border, announced today in a note to its clients that it will cease operations on June 30, 2020.
“To call Covid-19’s impact on travel ‘severe’ would be an understatement. As a business built on enabling communication for travellers, Roam Mobility has, unsurprisingly, been significantly affected,” reads the note.
“The decision to discontinue our service was not one we came to lightly. Having made that difficult choice, our focus is now on supporting our customers and team members through the transition,” it adds.
All of Roam Mobility’s SIM card sales and activations were permanently suspended on May 21. All top-up functionality will be permanently suspended on June 15. On June 30, Roam Mobility will deactivate all SIM cards and terminate its wireless services.
If customers want to port their Roam Mobility phone number to another carrier, they must do so before June 30. Otherwise, the phone number will be permanently lost.
Customers who have already purchased a SIM card from Roam, but have not activated it, have until August 31 to submit a refund request. In addition, customers who have a store credit balance on their account can submit a store credit reimbursement request, but must do so by August 31.
For customers looking for another U.S. wireless service to use when travelling, Roam Mobility gives a shout-out to Tucows’ Ting Mobile. (Tucows acquired Roam Mobility from Otono Networks in September 2017)>
More information about Roam Mobility’s discontinuation of service can be found here.
