Phone providers maintain authority during customer transfer process, CRTC rules

OTTAWA – The CRTC has turned down a request from Bell Canada and Bell Aliant to revoke telephone service providers’ (TSP) authority to cancel local and long-distance services with their existing provider during the customer transfer process.The Bell companies filed the application on February 11, 2009, proposing a new process that would require customers to contact their existing TSP to cancel services prior to moving to a new TSP.In its decision released Friday, the CRTC noted that the current customer transfer process, which was developed by the telecom industry, is “competitively neutral” and benefits all competitors equally “by providing a...