Northerners’ connectivity complaints catalogued in new Commission report

GATINEAU — High costs, frequent network outages and slow speeds are the main complaints from Northern Canadians who expressed dissatisfaction with their home Internet service in focus groups and surveys conducted by Environics Research for a report released today by the CRTC. The report was commissioned as part of the CRTC’s review of its regulatory framework for far north provider Northwestel and the state of telecommunications services in Canada’s North, a proceeding that was launched in early November. Environics’ research was conducted between September and October 2020 and gathered information from residents in Yukon, the Northwest Territories, Nunavut and northern...