TORONTO – Rogers and Fido wireless customers can now do a real time check of their wireless network on their phones.
NetworkAid, in beta since January, allows customers to quickly check their network coverage availability in different areas, report issues with their service, and request an SMS or email when issues are resolved. The self-serve tool can be accessed online at Rogers.com or through customers' MyRogers and MyAccount mobile apps.
Rogers said that in the last three months, customers used the app 57,000 times and the online tool 11,000 times to check network status, resulting in a 17% reduction in network-issue calls to its technical support teams compared to the same time period last year.
A video showing how to use NetworkAid in the Fido MyAccount app is available here.
