New tool aims to help reps, customers, find shows, while trimming call centre call times

HAMILTON – We all know the world of television has changed in myriad ways, especially with thousands of shows available on multiple channels or platforms. There are just too many to keep track of, whether we’re talking about consumers or industry folks.There are now so many good shows on so many channels, one of the common questions people ask is “Where’s that show?” Findtv was created to help solve that problem.Imagine a call centre rep faced with a customer who wants to switch her TV lineup, but remembers her husband likes Vikings, her son enjoys SpongeBob, her daughter is a...