New ITMP policy include strict timelines, public outing

OTTAWA-GATINEAU – The CRTC has taken steps to improve its complaints resolution process for Internet traffic management practices through new guidelines that include strict timelines and the threat of public shaming.Thursday’s decision details how the Commission will now deal with complaints about Internet service providers (ISPs) slowing down certain types of traffic. Upon the receipt of a complaint regarding a traffic management practice, CRTC staff will forward the complaint to the ISP in question within 15 calendar days, and request a response within 20 calendar days of the company receiving that complaint.If the ISP fails to respond or bring itself into...