TORONTO – Telus customers can now report network problems with a mobile app that allows them to provide real time, on-the-go feedback about wireless service on its network. Telus says customers can influence its future network build plans and when it makes enhancements by submitting feedback and reports through the Telus Network Experience (TNE) application. The app also provides users with updates on resolutions and network improvements through a news section.
The TNE app allows customers to easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Customers can download the application for free through app stores on Android, iPhone or BlackBerry smartphones. BlackBerry 10 and Windows users will be able to access the app in the coming months. Additionally, customers can take part in surveys and access tips in order to maximize their network experience.
App users have the ability to report issues on Telus' 4G wireless network, which includes 4G HSPA+, 4G DC-HSPA+ and 4G LTE.
"We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements," said Brent Johnston, Telus vice-president of mobility solutions. "Putting customers first is at the forefront of everything we do at Telus and the TNE app is just another example of how we are listening to our customers to improve their overall experience."
