Cable / Telecom News

Network woes? Call it in with new Telus app

TORONTO - Telus customers can now report network problems with a mobile app that allows them to provide real time, on-the-go feedback about wireless service on its network. Telus says customers can influence its future network build plans and when it makes enhancements by submitting feedback and reports through the Telus Network Experience (TNE) application. The app also provides users with updates on resolutions and network improvements through a news section. The TNE app allows customers to easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Customers can download...