WINNIPEG – MTS has been selected to upgrade the current voice services at the Winnipeg contact centre of E-Care Contact Centres (E-Care), North America’s leading service provider of international Internet based consumer finance products.
The upgrades will include the installation of the Cisco Call Manager, which will operate on MTS Allstream’s national IP fibre network. MTS currently provides Internet, data managed services and long distance to E-Care.
"MTS has built a very successful business relationship with E-Care”, said president Kelvin Shepherd, in the announcement. “We have provided communications solutions to them for several years and have a solid understanding of their company and their business needs. This has allowed our sales team to design and integrate the best premise-based IP platforms and software applications for their business, ultimately assisting E-Care to improve their customer services and build the success of their business."
E-Care provides customer service and support for several financial service providers in the U.S. and Australia. More than 500 people are employed at E-Care offices in Surrey, BC and in Winnipeg, providing contact centre, finance, payment services, human resources and business technology support to a variety of lending companies.
