UPDATED: Most complained-about provider is now Telus, says CCTS mid-year report

Telus says report "represents a snapshot in time" For the first time, Vancouver-based telecom Telus has accounted for the highest number of complaints to the Commission for Complaints for Telecom-Television Services (CCTS), with 19.7 per cent of all complaints accepted by the CCTS during the six-month period from Aug. 1, 2024 to Jan. 31, 2025. That’s according to the CCTS’s Mid-Year Report 2024-25, published early Wednesday morning, which examines complaints received from Canadian phone, TV and internet customers. Rogers accounted for 18.7 per cent of all complaints accepted by the CCTS during the reporting period, followed by Bell at 16.7 per...