OTTAWA-GATINEAU – Canadians now have all weekend to tell the CRTC about their experiences with the sales practices of the country’s large telecommunications service providers (TSPs).
The Commission said Thursday that it is extending the deadline to complete its online survey from September 7 to September 9 at midnight PDT.
The survey, launched August 27, is part of the CRTC’s consultation which will result in its report to the government on whether misleading or aggressive retail sales practices are used by Canada’s TSPs. The process will also a public hearing, scheduled to start on October 22, as well as focus groups across the country.
The CRTC kicked off a public inquiry in July into whether high-pressure and unsavoury sales tactics are used by Canada’s large telecommunications service providers after receiving an Order in Council from the federal government in June calling for a report on the issue due by February 28, 2019. It wants to hear from consumers – including those who are vulnerable due to their age, a disability, or a language barrier, as well as current and former employees of the telcos, who may apply for confidentiality.
