More Canadians try – and prefer – alternative video services: J.D. Power

TORONTO – An increasing number of Canadians are not only opting for alternative video services, their level of satisfaction is higher for alternatives than for their traditional pay TV service, according to new data from J.D. Power.The Canadian Television Provider Customer Satisfaction Study measures overall satisfaction with television service providers based on six factors (in order of importance): performance and reliability; cost of service; programming; communication; billing; and customer service. The Canadian Internet Service Provider Customer Satisfaction Study is based on five factors (in order of importance): performance and reliability; cost of service; communication; billing; and customer service. Both studies...