Monday-long outage at Rogers, explained; service restored

Recent Ericsson software update impacted wireless equipment in central network TORONTO — After a day-long network outage that started early this morning affecting customers nationwide, Rogers Communications issued an explanation just before 6 pm. ET this evening, saying “it may take us several hours to get everything back up and running normally,” according to a statement from Jorge Fernandes, Rogers’s chief technology officer. “We have identified the root cause of the service issues and pinpointed a recent Ericsson software update that affected a piece of equipment in the central part of our wireless network. That led to intermittent congestion and...