Mohamed sets out 2013 priorities for Rogers; says Shaw spectrum is best used, not held

TORONTO – In his final annual general meeting as CEO of Rogers Communications, Nadir Mohamed set some ambitious goals for the company for 2013, with the key being a need for much better customer service. In his speech to shareholders, Mohamed didn’t mince words. “There’s no question we need to significantly improve customer service. We need to help our customers better understand what they get when they sign-up and we need to do a better job supporting them once they do,” he said. “This year we’re focused on resolving the top reasons customers call, enhancing employee training and raising the...