QUISPAMSIS, N.B. – The Canadian Cable Systems Alliance announced this week that Nancy Friedman, founder and president of Telephone Doctor, will be the keynote speaker during its awards luncheon on Monday, September 18th. Her company is a St. Louis-based international customer service and communication skills training firm and Friedman has appeared on shows like Oprah, The Today Show, CNN and Fox News and is one of the world's leading experts on customer service. Friedman will share her famous Five Forbidden Phrases that customers never want to hear. "During her motivational, laugh out loud presentation, 'Hell Hath No Fury Like a...
