Laurence knocking items off Rogers 3.0 checklist

TORONTO – When Guy Laurence came to Canada nearly three years ago to take the helm at Rogers Communications, he was not shy about telling people his first goal was to tackle a mountain of customer service problems.It was a widely acknowledged failing.Even the fellow who stamped Laurence’s Canadian work visa back then wasn’t shy about telling him “Your service sucks,” the CEO recalled when he met with members of the media last Thursday to launch the company’s new self-service wireless bandwidth management tool.Laurence set to work when he was hired in December 2013 and unveiled a three year plan...