Laurence commits to improving customer service at Rogers

TORONTO – A pair of individual complaints do not a trend make, but it’s worth noting that two questions from the floor of the annual general meeting of Rogers Communications were from individual shareholders concerned about poor customer service (something that has been explored here).It’s worth noting because very often at these meetings there are no questions from the floor at all, let alone ones that are direct complaints to management. One shareholder, who admitted he has switched his television service to a competitor, voiced an oft-heard complaint about channel deletions: that a specialty service he liked was dropped by...