OTTAWA – Prices advertised by Canada’s Internet service providers should include all mandatory fees, and “unlimited” services should actually be unlimited, says the Competition Bureau.
In its comments on the CRTC's proposed code for Internet services, the Bureau detailed five recommendations that it said will benefit both consumers and competition.
The recommendations are:
– Customers should receive quotes that are clear, simple and standardized;
– Advertised prices should include all mandatory fees;
– Services represented as “unlimited” should actually be unlimited;
– The code should be competitively neutral, without being overly burdensome; and,
– The code should be reviewed regularly, and at the same time as other codes.
“We’re pleased to provide recommendations to the CRTC for the implementation of a mandatory code for Internet services”, said Interim Commissioner of Competition Matthew Boswell, in a statement. “We strongly encourage a balance between regulation and competition that benefits Canadian consumers.”
