Cable & Telecom

ISPs have to abide by CRTC’s new Internet Code of conduct (updated)

GATINEAU – All large internet service providers will have to abide by the CRTC’s new Internet Code of conduct as of January 31, 2020.The new code, which will apply to Bell, Cogeco, Eastlink, Northwestel, Rogers, Shaw, Sasktel, Telus, Vidéotron, and Xplornet has been created to try to ensure consumers receive easier-to-understand contracts, documentation and policies surrounding service calls, outages, security deposits and disconnections, reads the release. It’s worth noting here this new code does not apply to mobile wireless internet providers. (Correction: An earlier version of this story mentioned the code will apply to small businesses, but paragraph 89 makes...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.