ISP throttling complaints level off at year's end

OTTAWA - The CRTC received a total of 75 complaints in 2012 from consumers claiming that Internet service providers (ISPs) were slowing down certain types of traffic. But more than half of the complaints regarding Internet traffic management practices came during the first three months of 2012 when 39 complaints were submitted to the Commission. Complaints have since fallen to a total of 26 for the past six months, with 13 recorded during the final three months of 2012. Upon the receipt of a complaint regarding a traffic management practice, CRTC staff forward the complaint to the ISP in question...