Internet complaints on the rise as wireless gripes fall: CCTS report

OTTAWA – While Canadians complained less about their wireless services last year, the number of Internet-related grievances jumped by 52%, the Commissioner for Complaints for Telecommunications Services (CCTS) said Wednesday in its annual report.The report, Making The Tough Calls, showed that the CCTS received 9,988 customer complaints in 2014-15, down 12% from 11,340 in 2013-14, and maintained an 87% resolution rate. Wireless services complaints once again topped the list with 52.9% of all complaints, followed by 26.1% for Internet, 18.2% for local telephone service and 2.8% for long distance.“For the second year in a row, complaints declined somewhat”, wrote Commissioner...