Internet code now in place, including sign language videos

GATINEAU – On Friday, the CRTC’s Internet Code of conduct officially came into force, which is aimed at giving Canadians additional safeguards when dealing with their internet service providers. The code sets out that ISPs must provide: easier-to-understand contracts, documentation and policies surrounding service calls, outages, security deposits and disconnections clearer information about prices, including for bundles, promotions and time-limited discounts bill shock protection, through notifications when customers approach and reach their data-usage limits information on the new rules permitting customers to cancel a contract within 45 days, without paying early cancellation fees, if the contract differs from the offer....