Internet Code, a third code, may be confusing for some

By Denis Carmel

TWO YEARS AGO, on December 21, 2016, the CRTC acknowledged the increasing importance of Internet services to Canadians in Telecom Regulatory Policy 2016-496, in which the Commission defined fixed and mobile wireless broadband Internet access services as basic telecommunications services.The Commission also established several new expectations for ISPs to address consumer complaints related to bill shock and contract clarity.As a result, all ISPs that provide retail fixed broadband Internet services to individual and small business customers now must ensure their contracts and related documents clearly explain, in plain language (i) the services included in the contract (ii) any limits on...