VANCOUVER – Device management solution provider Incognito said that its new fibre service orchestration solution is being used by Digicel Group to automate the provisioning, activation, and diagnostics of multi-play fibre services.
As a primarily mobile service provider serving customers in Latin America, Caribbean, and South Pacific, Digicel expanded operations to address residential broadband markets with fibre-to-the-home (FTTH) services. A key challenge was to fast-track provisioning of new fibre-based services and complete deployment in a few months to meet their market expansion targets.
Incognito said that its software solution gives Digicel the tools to easily create fibre-based voice, data, and video service bundles and automate service activation with single-click fulfilment, thereby boosting subscriber uptake rates and reducing operational costs. It also provides centralized tracking and auditing to identify and resolve activation errors that impact customer experience, coupled with a service fulfillment software capability that easily integrated with Digicel's existing OSS and BSS infrastructure.
"A key challenge in introducing new IP-based services over fibre is the ability to rapidly scale services without significant costly back-end integration that impacts time to market and operational efficiency”, said Incognito CEO David Sharpley, in the news release. “Incognito is able to address these challenges with a turnkey fiber-domain specific orchestration platform. Digicel is one of the leading service providers in the CALA region, and we are delighted to help them accelerate service innovation with a scalable future-proof approach."
