The commissioner and CEO of the Commission for Complaints for Telecom-television Services (CCTS) is leaving the watchdog at the end of the year.
Howard Maker, who was a founding commissioner of the organization in August 2008, announced the decision on his LinkedIn page, saying he is not retiring from work.
“After 17+ years, I will be leaving my roles as Commissioner & CEO of CCTS, as of December 31, 2025,” he said in the post. “Over the years we have built an effective, efficient and resilient organization focused on providing first-class complaint-handling services, and adding value in multiple ways for all of our stakeholders – industry, consumers and consumer groups, the regulator and government.
“I am very proud of all of CCTS’ accomplishments during this period. I want to acknowledge and thank the members of the diverse groups of CCTS stakeholders for their support, collegiality and wisdom over 17 years of dealing with often difficult and contentious issues. And I also want to express my gratitude to the successive Boards of Directors for whom I have worked and whose unwavering support I have always appreciated,” he added.
Maker said the Independent Directors Committee has retained a consulting firm to work with it on the search for his successor, and that he will, in the interim, “continue to lead CCTS through this transition, in order to ensure that our work continues and that my successor can hit the ground running.”
The watchdog, which releases reports on how it worked to resolved consumer complaints on telecom and television issues, has been working to get its name out to Canadians so they know they have an avenue to file such complaints.
In January 2024, the CCTS launched a public awareness campaign – which includes social media, digital and other media outreach for the first time – to get the organization in front of Canadians.
