How independent operators are helping customers through the pandemic

Tech support mimes and other stories By Ruby Pratka THE COVID-19 PANDEMIC has forced many industries to radically, and quickly, reform the way they work and the telecommunications sector is no exception. Across Canada, independent telecommunications providers are adapting to the massive spikes in Internet usage and the need for contactless customer service (for its employees and consumers). Weeks before the Quebec City region recorded any cases of Covid-19, Maryna Carré and her colleagues at Coopérative de câblodistribution de l'Arrière-Pays (CCAP) in the Charlesbourg sector of the city held a strategy session -- just in case. “Even before the state...