How CRTC chair Ian Scott will be serving the public interest without always being in the public eye

OTTAWA – This new guy is definitely different from the last one.Exactly five years ago, then-new chair Jean-Pierre Blais used Ottawa’s IIC Canada conference to set out his plan for the Commission under his leadership. None could understand at the time how his “consumers, creators and citizens” vision would break apart industry assumptions, challenge business as usual, increase consumer involvement with the Regulator – and foster unprecedented levels of acrimony between the chair and industry – and between the chair and some of the CRTC staff and commissioners. A lot of that pain was fueled by challenging policy shifts –...