Cable & Telecom

Freedom Mobile and CSG expand partnership for enhanced customer service

GREENWOOD VILLAGE, CO — CSG, a Colorado-based provider of managed services for business support system (BSS) operations, has extended its partnership with Shaw Communications’ Freedom Mobile to provide additional business and IT operations managed services to help the wireless company provide exceptional customer service to its subscribers, the companies said Tuesday.Through the expanded partnership, CSG will support Freedom Mobile in addressing customer inquires related to billing and payment management, error processing and service disruptions. CSG is also providing monitoring of business operations and best-in-class IT support, CSG said in a news release.“Our partnership with CSG helps us streamline our operations...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.