GREENWOOD VILLAGE, CO — CSG, a Colorado-based provider of managed services for business support system (BSS) operations, has extended its partnership with Shaw Communications’ Freedom Mobile to provide additional business and IT operations managed services to help the wireless company provide exceptional customer service to its subscribers, the companies said Tuesday.
Through the expanded partnership, CSG will support Freedom Mobile in addressing customer inquires related to billing and payment management, error processing and service disruptions. CSG is also providing monitoring of business operations and best-in-class IT support, CSG said in a news release.
“Our partnership with CSG helps us streamline our operations so that we can continue to give excellent customer service to our subscribers while providing enhanced BSS and real-time rating systems availability and reliability, as well as reduce our costs,” said Brian O’Shaughnessy, senior vice-president of wireless and 5G technology at Freedom Mobile, in the news release.
Serving more than 1.65 million subscribers as of August 31, 2019, Freedom Mobile has expanded its network and retail presence to new markets in B.C., Alberta and Ontario throughout 2019. The managed services provided by CSG support Freedom Mobile as the wireless provider looks to offer more Canadians additional choice and affordable plans in the market.
“CSG is excited to grow its long-standing partnership with Freedom Mobile to provide the highest level of support to their rapidly growing business,” said Richard Ullenius, vice-president of global managed services for CSG, in the news release. “In doing so, we will leverage our managed services infrastructure and capabilities to help Freedom Mobile simplify and fortify its business processes, while reducing annual costs related to its IT operations.”
