Cable & Telecom

First contact problem-solving makes for loyal customers

TORONTO — A new study from J.D. Power finds Canadian wireless customers are satisfied overall with the support they get from their service provider, with Videotron ranking highest in customer care satisfaction compared to nine other carriers included in the study, which was released today. Videotron achieved a score of 787 (on a 1,000-point scale) for wireless customer care satisfaction, followed by Virgin Mobile with a score of 774. SaskTel and Telus Mobility tied for third, with each receiving a score of 766. (Please see the chart for the full rankings.) The J.D. Power 2021 Canada Wireless Customer Care Study...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.