Extending customer transfer proceeding to cause Telus "significant harm"

GATINEAU – Citing “serial abuse” by Shaw Communications, Telus has reiterated its demand for immediate interim relief from the CRTC over the Calgary-based cableco’s tactics when customers want to switch from Shaw Cable or Shaw Direct to Telus’ Optik TV.It did so while lamenting the Regulator’s decision to extend and expand CRTC 2010-406, the call for comments on the customer transfer process and related competitive issues, the very thing Telus (and others) want solved. Now. As reported by Cartt.ca, the Commission (prodded by Rogers Communications) decided to extend the deadline for comments on the proceeding because it added wireless to...