Cable / Telecom News

Digital channels, AI, help CSPs slash inbound support calls, truck rolls: Incognito


VANCOUVER – With well over half of customer support calls related to technical issues with a home network, communication service providers (CSPs) could save millions of dollars in operational costs by leveraging digital channels and zero touch provisioning, says a new white paper published by Incognito Software Systems.Winning the Battle for Control and Differentiation in the Home Broadband Network with Operations Automation explores the challenges facing CSPs in the highly competitive residential broadband market, and how direct fingertip access to automated operational processes for both customer care and home users improves the customer experience and delivers immediate value.Highlights from the...