Cable & Telecom

Cygnal Technologies and Interactive Intelligence offer advanced call centre software

MARKHAM, Ont. - Cygnal Technologies Corp. and Interactive Intelligence Inc. are teaming up to offer a new product line that will appeal to medium-sized businesses for their call centre and IP telephony. The software will provide advanced, multi-channel contact centre functionality that traditionally required a more complex and costly system. Customers can have a pre-integrated application suite and multimedia automated call distribution (ACD) capability, to manage phone calls, faxes, emails, and Web interactions from one platform: a Microsoft-based, session initiated protocol (SIP)-ready, IP PBX phone and communications platform. “Organizations of all sizes are finding that customers increasingly expect to be...