MARKHAM, Ont. – Cygnal Technologies Corp. and Interactive Intelligence Inc. are teaming up to offer a new product line that will appeal to medium-sized businesses for their call centre and IP telephony.
The software will provide advanced, multi-channel contact centre functionality that traditionally required a more complex and costly system.
Customers can have a pre-integrated application suite and multimedia automated call distribution (ACD) capability, to manage phone calls, faxes, emails, and Web interactions from one platform: a Microsoft-based, session initiated protocol (SIP)-ready, IP PBX phone and communications platform.
“Organizations of all sizes are finding that customers increasingly expect to be served through whatever channels they choose, including voice, email, fax, self-service, or live Web chat,” says Todd Rutherford, President, Cygnal Network Solutions. “Our core offerings, combined with the multi-channel software provided by Interactive Intelligence, enable organizations to more effectively meet these customer demands, particularly small and mid-sized enterprises that previously found advanced contact centre functionality cost-prohibitive and too complex to deploy and manage.”
Cygnal Technologies Corporation, based in Markham, Ont., is a leading Canadian provider of network communication solutions, including the design, installation, maintenance, and management of wired and wireless communication networks.
Interactive Intelligence Inc., of Indianapolis, Ind., is a global developer of business communications software for IP telephony and contact centre automation.
