CWTA members create code of conduct

OTTAWA - Canadian Wireless Telecommunications (CWTA) members have created a new code of conduct to underscore their commitment to high standards of service and support to their customers.The new code will “safeguard the rights of consumers”, and serve as a resource in the complaint resolution process by Canada’s Commissioner for Complaints for Telecommunications Services (CCTS). Unlike other jurisdictions that have developed wireless carrier conduct guidelines, such as in the U.S. where the code is strictly voluntary, the Canadian code will be backstopped by the third-party and independent CCTS, the announcement detailed.“This new Code will ensure that customers have the information...