Customer service push will drive down costs, boost margins, says Rogers’ Natale

Plus, spectrum set asides are a bad ideaTORONTO – Customer service at Rogers had better improve because on Tuesday, CEO Joe Natale put a target in front of himself and his company at which to aim.While speaking at the BMO Capital Markets Media and Telecom Conference, Natale revealed how removing customer service friction points which he has noted during his five months at Rogers makes him believe “we can get anywhere from 100 to 200 basis points of margin improvement in the next 12 to 18 months,” by tackling various issues, he said.“To date Rogers has done a good job...