Customer service problems over, Cogeco's new leadership looks for growth

By Steve Faguy

MONTREAL — Cogeco says its customer service problems are finally over.After a customer management system upgrade went awry in 2018, causing frustration for its Canadian cable and broadband clients, the company says the problems have been resolved, and up to 600 additional short-term staff have completed their work and left the company, at a cost of about $11 million. Its 22 customer management systems have been successfully replaced by one."It's behind us," president and CEO Philippe Jetté told journalists on Friday before Cogeco's annual shareholders' meeting in Montreal, his first since taking over from longtime CEO Louis Audet (at left...