SAINT JOHN – Eastern telco Aliant announced Thursday that more online self-service options are available to customers via their web site - www.aliant.net. “Customers will save time by using Aliant.net, day or night, to get answers to non-technical and technical questions in real-time, through online self-service, thanks to a partnership with eGain - a leading provider of customer service and contact centre software,” says the Aliant press release. "The service experience we are delivering to our customers has been improved with the help of eGain's software," said Deanna Gallaway, director, self serve channels, Aliant. "Using the new tool, our customers...
