Customer card doesn't violate regs: Commission

OTTAWA – Telling customers "we miss you" or somesuch, doesn't violate the CRTC's prohibition on telecom win-back promotions, the Commission said today. Earlier this year, Quebecor Media (owners of Videotron) complained to the Regulator, saying that Bell Canada's practice of sending customer appreciation cards to recently lost customers violates the telecom regs, which restrict win-back promotions until 90 days after disconnect from the incumbent local telco. The Bell cards in question had the following caption on their cover: "it just won't be the same without you." And inside: "I'm writing to say that we are sorry to see you go....