CTS 2019: Telecom industry warned to clean up sales practices or face more regulation

TORONTO – Telecommunications companies had better drop their deceptive and bullying consumer sales practices before they gets smacked by Ottawa, the head of a consumer group warned industry leaders."This will continue to be a political issue for you and it may trip up your other businesses because it resonates with the public," John Lawford, executive director of the Public Interest Advocacy Centre (PIAC), said Monday during a panel discussion on improving customer experience at the annual Canadian Telecom Summit."You guys are too big and too important now to think that what you do for business is your only consideration."His comment...