CTS 2018: Human and machine, or how AI will transform telecom

By John Bugailiskis

TORONTO – Telecom companies are eager to leverage the potential of artificial intelligence (AI) to process big data, improve operations and increase revenue, and it isn’t as new as we think it is.AI is already used in various ways such as automating customer service inquiries, routing customers to the proper agent and routing prospects with buying intent directly to salespeople. However, the massive growth of Internet of Things (IoT) and the exabytes of big data being produced thanks to connected everything has renewed interest in how AI can provide real value to that data.AI has the ability to fix problems...