CTS 2012: We need a customer service code, the end of tower build politics, says Telus' McFarlane

TORONTO – Telus and Rogers Communications may disagree on many things. But they both strongly favor a national consumer protection code for the telecom industry. Echoing the call by Rogers communications divisional president Rob Bruce on Monday, Robert McFarlane, executive vice president and CFO of Telus, urged the federal government to adopt a national regulatory standard for protecting mobile phone customers. In Tuesday’s opening keynote at the Canadian Telecom Summit here, McFarlane argued that the country needs a single national code rather than “a patchwork of provincial rules” covering wireless contracts and services. “It has been 20 years since a...