Cable & Telecom

CRTC’s review of CCTS kicks off Tuesday

OTTAWA-GATINEAU - The CRTC will stage a four day public hearing beginning Tuesday to review the structure and mandate of the Commissioner for Complaints for Telecommunications Services (CCTS).Established in 2007, the CCTS is Canada’s telecommunications ombudsman, helping consumers with complaints about their phone, wireless, and Internet services.  The independent organization handles over 10,000 complaints each year and can require telecommunications service providers to provide up to $5,000 in compensation per customer in addition to any amount to be refunded in correction of a billing error. Last June, the CRTC called for input on whether the CCTS should expand its role to add...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.