OTTAWA-GATINEAU — The CRTC is asking Canadians to share their views about the possible creation of a mandatory code of conduct for Internet service providers, by submitting comments on the Commission’s Facebook page between February 21 and March 4.
The CRTC launched a public consultation regarding a possible Internet code in November 2018. Similar to the purposes of the Wireless Code created in 2013 and the Television Service Provider Code in 2017, the Internet Code would, among other things, establish consumer-friendly business practices, ensure contracts are easy-to-understand, and make it easier for Canadians to switch providers to take advantage of competitive offers, the CRTC said in a news release Thursday.
The Commission said it wants to hear from all Canadians, but especially those paying for Internet services and who may have experienced issues related to contract clarity, bill shock, and cancelling or changing service providers, among others.
“With this proceeding, we are reaching out to Canadians on the digital platforms they use, such as Facebook. This is a great opportunity for Canadians to share with us their ideas to solve the various issues they may face when dealing with the business practices of Internet service providers,” said Ian Scott, CRTC chairperson and CEO, in the news release.
Facebook posts that comply with the CRTC’s Rules of Engagement and that are posted on the specific photo album will be added to the public record for the ongoing Internet code proceeding, the CRTC said.
