In a letter last week, the CRTC has asked Canada’s largest mobile providers to file additional information regarding the international roaming offerings they have launched to date, as the commission continues to monitor the big three telecoms’ progress in providing more affordable and flexible roaming options.
The letter comes after the CRTC last year directed Bell, Rogers and Telus to file progress reports on May 5 and Nov. 5, 2025, with information on any new offerings launched, as well as on the price and consumer uptake of their offerings. The three telecoms filed these reports as requested, which can be found on the commission’s website.
Now the CRTC wants each company to provide supplemental information for the 2025 calendar year, due by Feb. 26, to provide the commission with a more complete picture and help assess whether further steps are required.
Much of the requested information relates to subscriptions and usage. The CRTC wants each company to provide the total number of their subscribers that were on a monthly mobile plan that includes or bundles international roaming, for at least one month of the year. For daily roaming add-ons, the companies are to provide the total number of individual subscribers that were charged for daily roaming at least once during the year (without double-counting subscribers who were away for multiple days or trips during the year).
The CRTC also wants to know the total number of days each company’s subscribers roamed internationally during the year using daily roaming add-ons, and the total number of gigabytes of data that were used by subscribers while they were roaming internationally using daily roaming add-ons. The commission also asks the companies to provide the total number of travel passes sold (fixed-duration roaming packages purchased in advance), by destination (e.g. U.S., U.S./Mexico, Europe, etc.).
In addition, the CRTC asks each company for the total number of individual subscribers that used pay-per-use roaming at least once during the year, as well as the total voice minutes, short message service (SMS) texts and GB of data that subscribers used during the year for pay-per-use roaming.
The remainder of the requested information relates to revenues. The CRTC wants each company to submit its total revenue from: monthly mobile plans that include international roaming (excluding device revenues); daily roaming add-ons; travel passes; pay-per-use roaming (split by voice, SMS and data); and all other international roaming offerings.
As they respond to the CRTC’s request for information, Bell, Rogers and Telus are asked to separate the information by flanker brand or affiliate where appropriate.
